Operations Community
Covid, risk and safety, crime and violence, final mile delivery
Collaborating with the Government to enhance responses to key crime issues impacting retail.
Our latest Retail Crime Survey revealed that there are over 1300 violent or abusive crimes against retail workers every day. Meanwhile, the annual cost of retail crime, in terms of losses to theft and the cost of crime prevention, exceeds £1.5bn.
The Operations Community leads the BRC’s work on crime and security, with members working together and with the Government to improve the response to the key crime issues facing retail.
The National Retail Crime Steering Group, co-chaired by the BRC and the responsible Home Office Minister brings relevant people together to propose legislation and discuss actions on policing of crime. The annual BRC Crime Survey is a key resource.
Objectives
Keeping retail crime and violence and abuse at forefront of political debate, with effective delivery of standalone offence.
Keeping Martyn’s Law Bill progress under review and ensure proportionate approach before finalisation.
Providing safe space for member discussion on business resilience when handling incidents such as riots.
WORKING GROUPS
There are no formal working groups but we have separate meetings on crime and security; risk and safety; supply chain operational issues.
Current Campaign
Members
The following key roles and the teams that report into them:
Operations Directors
Directors of Retail
Loss Prevention Directors/Managers
Head of Security and Profit Protection
Regional Managers
Associate Members
Latest Content
EventLearning ProgrammeBRC Summer School 2025
10 June 2025Ashridge House, Berkhamsted
EventWebinarLeading in the Industry: Seeing a Bigger Picture with the Learning Team
12 March 2025Online
EventLearning ProgrammeBRC Retail Masters 2025
10 March 2025The Form Rooms, Covent Garden
EventUnravelling the hidden costs: effective management of customer returns
25 February 202512:00Livestorm
EventMasterclassLearning ProgrammeSustainability Masterclass: Developing and delivering your strategy
12 February 2025The Form Rooms
EventLeading People: A People-Centric Approach with the Learning Team
12 February 2025Online- Member AccessArticle
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02 Jan 2025 
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17 Dec 2024- Associate Insight
Case study: Retailer saves thousands of pounds through enhanced utility management
13 Dec 2024 
Associate InsightCompliance and customer experience: How retailers can differentiate via the Contact Centre
09 Dec 2024
What our members say
The BRC allows a fiercely competitive sector to come together on some of the most important issues of the day. When it focuses on the long term topics that require well considered political and legal change it is at its most effective.
The BRC is invaluable in bringing retailers together to discuss crucial topics and then lobby the retailer message to government on our behalf. The BRC’s media presence and focus on promoting the interests of retailers allows us to align on issues impacting the sector.
A very effective business network that provides insight and coordinates industry opinion.
The BRC continues to do an excellent job of supporting the retail sector and its individual members on a wide variety of issues.
Adds a lot to our business, great sounding board, very well connected and able to influence.
A positive and considered voice for our industry, useful learning/ business-focused communities that help our team in their roles, and data insights that help us benchmark our performance.
Community Manager
Graham Wynn
Assistant Director for Consumer, E-Commerce and Regulatory Affairs | BRC
Graham joined the BRC in 2001 and has built up an extensive network in departments and agencies which he can call on for information, advice and to make submissions on policy proposals. He was Chairman of the EuroCommerce Internal Market and Consumer Affairs Committee for 10 years, having first lobbied in the EU in 1979. Prior to the BRC he worked on BBC local radio; was Secretary General of an international political organisation; and Head of Policy and the Shadow Cabinet Secretariat of the Liberal Party of Australia.
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