Operations Community

Collaborate with government on key issues affecting retail

Our latest Retail Crime Survey revealed that there are over 1300 violent or abusive crimes against retail workers every day. Meanwhile, the annual cost of retail crime, in terms of losses to theft and the cost of crime prevention, exceeds £1.5bn.

Many operational challenges cannot be addressed by individual retailers alone.

The Operations Community provides a trusted forum for members to share insight, exchange intelligence, learn from peers and identify collective approaches to shared challenges.

Collaboration is particularly valuable in areas such as retail crime, where partnerships between retailers, government and law enforcement help build a stronger understanding of threats and support more effective responses.

Explore the Operations Community Hub

Where do you fit into the Operations Community?

BRC Retail Crime – Theft, Violence and Abuse

How should retailers prevent and respond to intentional threats, and how does the British Retail Consortium support members?

How does the BRC represent Operations Community members to Government, regulators, and enforcement agencies?

The BRC represents members through direct engagement with government, regulators and enforcement partners, as well as through established forums and partnerships such as the Retail Crime Forum, Retail Crime Action Group and the Tackling Retail Crime Together strategy.

These forums provide opportunities to share industry insight, raise operational challenges and support collaborative approaches to improving outcomes for retailers.

Get involved with Community Forums

Operations Community

Our Mission

Keeping retail crime, violence and abuse at forefront of political debate, with effective delivery of the standalone offence

Ensuring the Martyn’s Law Bill's progress remains under review, with a proportionate approach before finalisation

Providing coordination and support during live incidents to preserve business continuity

Operations

Community Manager

Graham Wynn
Assistant Director for Consumer, E-Commerce and Regulatory Affairs | BRC
Graham joined the BRC in 2001 and has built up an extensive network in departments and agencies which he can call on for information, advice and to make submissions on policy proposals. He was Chairman of the EuroCommerce Internal Market and Consumer Affairs Committee for 10 years, having first lobbied in the EU in 1979. Prior to the BRC he worked on BBC local radio; was Secretary General of an international political organisation; and Head of Policy and the Shadow Cabinet Secretariat of the Liberal Party of Australia.
Email Graham

Operations Community

Current Campaign

National Retail Crime Steering Group (NRCSG)

Violence and abuse against shop workers.

WORKING GROUPS

There are no formal working groups but we have separate meetings on crime and security; risk and safety; supply chain operational issues.

Don't just take our word for it...

What our members say

The BRC allows a fiercely competitive sector to come together on some of the most important issues of the day. When it focuses on the long term topics that require well considered political and legal change it is at its most effective.
Nick WilkinsonCEO
The BRC is invaluable in bringing retailers together to discuss crucial topics and then lobby the retailer message to government on our behalf. The BRC’s media presence and focus on promoting the interests of retailers allows us to align on issues impacting the sector.
Giles HurleyCEO, UK & Ireland
A very effective business network that provides insight and coordinates industry opinion.
Nick OrrinCEO
The BRC continues to do an excellent job of supporting the retail sector and its individual members on a wide variety of issues.
Kari RodgersUK Retail Director
Adds a lot to our business, great sounding board, very well connected and able to influence.
Roisin CurrieCEO
A positive and considered voice for our industry, useful learning/ business-focused communities that help our team in their roles, and data insights that help us benchmark our performance.
Peter WoodCEO