Programme Overview

The Retail Masters Programme is an advanced leadership programme designed for senior leaders across retail functions. It builds the skills needed to lead effectively in a dynamic retail environment, focusing on operational excellence, cross-functional leadership, and the future of the industry. Participants will gain actionable insights and tools to strengthen their impact on people, profit, and sustainable progress.

Find out More

Who Should Attend?

This programme is designed for senior retail leaders across operations, customer experience, finance, and more, equipping you with the insights and skills to lead your organisation to success. 

Key Benefits:

  • Build a comprehensive understanding of retail’s future, from macro trends to business transformation
  • Strengthen leadership skills and confidence to lead through change
  • Drive impactful initiatives that enhance both profit and purpose
  • Connect with industry peers and experts through structured networking sessions
  • Gain practical, actionable insights to apply directly to your role
  • Develop innovative strategies to address complex industry challenges
  • Increase your potential for career growth and advancement

Programme Highlights

Learn from Industry Leaders

This is the only retail centered programme where you will learn from top retail experts—CEOs, academics, and pioneering leaders—who bring real-world experience and cutting-edge strategies.

Stay Ahead of Trends

Dive into discussions on current industry shifts and innovative leadership strategies to keep your skills relevant and impactful.

Expand Your Network

Network with influential retail leaders in structured events, building valuable connections beyond your organisation—relationships you can leverage throughout your career.

BRC Retail Masters

Download the brochure to discover how Retail Masters can help you drive innovation and lead with impact in the evolving retail landscape.

What Our Alumni Say

  • Lucy Hall

    So many people in this industry share the same fears and concerns around not being good enough or lacking confidence in their role. This programme enables you in a safe space to be curious, ask those questions and stretch your own lens. I have discussed topics and areas I would never typically venture and its been invaluable

    Lucy HallDistrict Manager - London Flagship, Mainline, Concession
  • Daniel Morley

    The programme will push you out of your comfort zone, challenge you with long days, and immerse you in more learning than you’ve likely experienced in four days. But you’ll come out standing taller and stronger than before! Highly recommended—I was initially hesitant about attending, but I ended up grateful to my employer for the investment.

    Daniel MorleyHead of Retail & Attractions - Lake District Estates
  • Clear your mind and be open to anything. Be brave and push yourself to be involved and share your own experience. Enjoy everyday and do not be fearful of the project, it is a safe environment with a huge support network. 

    Hayri VolkanGeneral Retail Manager

Programme Structure

  • Day One

    Day one covers key macro trends in the retail industry, focusing on the sector’s fast-paced evolution and how retailers can prepare for upcoming changes. You'll hear expert insights from leading figures, including insights specialists, CEOs, and academics, as well as industry pioneers, providing a comprehensive understanding of the retail landscape. The day ends with a networking event, offering a chance to connect and discuss insights with peers and experts.

  • Day Two

    Day two delves into essential operational themes, building on initial insights and kicking off with a Business Strategy Review. Key areas explored include customer experience, digital innovation, sustainability, financial dexterity, and talent management. The session also examines the current market’s impact from multiple perspectives, with external guest speakers sharing real-world insights and examples throughout the day.

  • Day Three

    Day three features expert-led sessions covering critical topics like business transformation, inclusion and culture, the retail sector's intersection with government, and future industry trends. Interactive discussions are designed to sharpen strategic capabilities, while experiential activities provide hands-on insights into selected organisations. You will explore essential organisational elements as part of the Business Strategy Review, setting the stage for final presentations.

  • Day Four

    The final day brings together the week’s learning, you will present your Business Strategy Reviews to a panel of experts, showcasing your strategic growth and insights developed throughout the programme. These presentations highlight your refined thought process and strengthened understanding of industry dynamics. The programme wraps up with an inspiring fireside chat, featuring a prominent CEO who shares valuable insights and reflections on leadership and the future of retail.

Programme Details

BRC Members

As a BRC member, you benefit from exclusive discounted rates on all our programmes. To make it even better, you can unlock further savings with our Early Bird discount when you book early. It’s our way of helping you access industry-leading development opportunities at the best possible value.

  • The Member standard price is £3,725, with an Early Bird rate of £3,395 available until 31st January 2025. Lunch and refreshments are provided throughout the programme, but evening meals and accommodation are not included in the price.

  • The programme takes place at the BRC Head Office, The Form Rooms, located in Covent Garden, London. This central location offers a professional and accessible setting for all participants.

  • Standout features of the Retail Masters programme include industry-leading speakers, up-to-date content on key trends, opportunities to network with industry peers, and strategies for impactful, future-focused leadership.

Non-BRC Members

Non-members are welcome to join our programmes and gain access to the same industry-leading content and expert insights that our members enjoy. Even without membership, you can still take advantage of our Early Bird discount by booking early, making these opportunities even more accessible. It’s a great way to invest in your development and connect with industry professionals.

  • The Non-Member Standard price is £3,980, with an Early Bird rate of £3,595 available until 31st January 2025. Lunch and refreshments are provided throughout the programme, but evening meals and accommodation are not included in the price.

  • The programme takes place at the BRC Head Office, The Form Rooms, located in Covent Garden, London. This central location offers a professional and accessible setting for all participants.

  • Standout features of the Retail Masters programme include industry-leading speakers, up-to-date content on key trends, opportunities to network with industry peers, and strategies for impactful, future-focused leadership.

FAQ's

The BRC Retail Masters is a four-day intensive programme aimed at senior retail leaders, such as Directors, Heads Of, Regional Managers, and Area Managers. It focuses on advancing careers through a deep dive into retail trends, strategies for change, operational issues, and business transformation. The programme is ideal for those looking to improve customer satisfaction, stay ahead of industry challenges, and lead teams through shifting priorities with a strategic mindset.

Reserve your place now