IP Integration

IPI revolutionises customer service for retailers, enabling them to engage with customers – across phone, email, chat, social media, and SMS – boosting loyalty, satisfaction and the bottom line.

IPI’s unified Contact Centre, Cloud and Connectivity solutions provide unparalleled scalability and flexibility to retailers, allowing them to offer highly personalised service, respond to seasonal demands and market trends, and seamlessly integrate new features and channels without significant infrastructure investments. These features include the very latest in AI, automation, workforce engagement, speech and text analytics, security and compliance, as well as data analytics and reporting, which together keep retailers ahead of the curve and drive exceptional customer experiences.

The company’s team of experts add value at every part of the digital transformation journey, by providing bespoke consultancy services, training and enablement programmes, DevOps and integration, as well as a range of proprietary solutions and managed services.

Founded in 2001, with its headquarters in Reading and offices in London, Manchester and the Philippines, IPI’s clients include Boden, The Co-op Group as well as many other well-known high street and online brands.